There are 5 states to work orders:
- Not Verified
This article covers Work Orders that are Not Verified and Muted.
Sensors will be in the “Not Verified” state when a sensor has been marked “Done” by the cleaner, but our sensor does not see a refill occur.
If you have verified that a refill did occur, but the sensor is still showing as “Not Verified”, you may hit the Mute button.
Note: the mute button will not appear till 60 minutes have passed since the alert was sent out. This is to give time to the sensor to pick up the refill.
Sensors that are “Muted” will flag a Mero team member to the device and clear the device from the Work Orders list. This keeps actionable alerts only in your Work Orders list.
Please only use the “Mute” functionality when you are sure that a refill of the device has occurred but the alert is still showing after 60 minutes.